How well do you know what your employees are capable of? After the initial hiring interviews, hands-on training, and performance reviews have passed, there may still exist a few hidden mysteries about your employees’ abilities. Aside from exhibiting competency in their normal day-to-day duties, each person in your employ perhaps holds untapped potential simply waiting to manifest itself, given the right opportunity. The question is, how do you find out about those secret talents?


Check out the full article on my column on CXM:


2 thoughts on “5 Strategies to Optimize Your Employee’s Skills

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